Norhōda operated by BLAKE NATION LANDSCAPE LLC (“Norhōda,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our online store.
Our online store is hosted and operated using Shopify. By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Directly
We may collect personal information that you provide when you:
- Create an account
- Place an order
- Enter information during checkout
- Subscribe to marketing communications
- Contact customer support
- Submit a contact form
- Request a return, refund, replacement, or order adjustment
- Participate in a promotion, survey, or other website activity
This information may include:
- Name
- Email address
- Billing and shipping address
- Telephone number
- Order details
- Product preferences
- Account information
- Customer service communications
- Information you choose to include in a message
Please do not send full payment card numbers, passwords, or unnecessary medical information by email or through a contact form.
Payment Information
Payments are processed through Shopify Payments and/or other payment providers made available during checkout.
We generally do not receive or store your full payment card number. Payment information is handled by the applicable payment provider under its own privacy policy and terms.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- General location information
- Referring website
- Pages viewed
- Links clicked
- Approximate time spent on the website
- Website interaction and usage information
This information may be collected through cookies, pixels, log files, analytics tools, and similar technologies.
Information From Service Providers
We may receive information from companies that help us operate the store, such as:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Fraud-prevention services
- Customer support platforms
- Email marketing providers
- Analytics providers
- Advertising platforms
The specific providers used by our store may change over time.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Provide shipping and tracking updates
- Manage returns, refunds, and replacements
- Communicate with you about your order
- Respond to questions and customer support requests
- Maintain and improve our website
- Personalize your shopping experience
- Detect, investigate, and prevent fraud or unauthorized activity
- Maintain website and account security
- Send marketing communications where permitted by law
- Measure advertising and marketing performance
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our policies and protect our rights
We do not use customer information to provide medical diagnosis or individualized medical advice.
3. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:
- Keep the website functioning
- Remember shopping cart contents
- Maintain login and checkout sessions
- Understand how visitors use the website
- Measure website performance
- Detect fraud and security issues
- Remember preferences
- Deliver or measure relevant advertising, where enabled
You can adjust cookie settings through your browser. Disabling certain cookies may affect website functionality, including shopping cart and checkout features.
Where required by law, we may provide additional cookie controls or consent tools.
4. Analytics and Advertising
We may use analytics and advertising tools such as Google Analytics, Meta Pixel, TikTok Pixel, or Shopify analytics.
These tools may collect information about your device, browsing activity, purchases, and interaction with our website. We use this information to understand traffic, improve the store, measure advertising performance, and show more relevant advertising where permitted.
Depending on your location, you may have the right to opt out of targeted advertising or certain forms of data sharing. Available choices may be provided through our cookie settings, the relevant advertising platform, or by contacting us.
5. How We Share Personal Information
We may disclose personal information to the following categories of recipients:
- Shopify and companies that help us operate our store
- Payment processors and financial service providers
- Shipping, fulfillment, and delivery providers
- Fraud-prevention and security providers
- Website hosting, analytics, and technical service providers
- Customer support and email communication providers
- Advertising and marketing partners, where enabled and permitted
- Professional advisers, such as legal, accounting, or business advisers
- Government authorities or law enforcement when legally required
- Other parties involved in a business transfer, merger, acquisition, or similar transaction
Service providers may access personal information only as reasonably necessary to perform services for us and are expected to handle that information according to applicable contractual and legal requirements.
We do not disclose personal information to third parties for their independent marketing purposes unless permitted by law and appropriately disclosed.
6. Business Transfers
If Norhōda or substantially all of its assets are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale, or other business transaction, personal information may be transferred as part of that transaction.
We will handle such information in accordance with applicable privacy laws and any required notices.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide products and services
- Complete transactions
- Maintain business and tax records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Comply with legal obligations
Retention periods vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no online transmission or electronic storage system can be guaranteed to be completely secure. Please use caution when sending personal information online and do not send passwords or full payment card information through email.
9. Marketing Communications
If you subscribe to marketing communications, we may send you emails about products, promotions, announcements, or other updates.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in a marketing email
- Contacting us at contact@norhoda.com
- Using any available communication preference settings
Even if you opt out of marketing communications, we may still send transactional messages relating to your orders, account, security, or customer service requests.
10. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy or portability of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of targeted advertising or certain data sharing
- Appeal a privacy request decision where required by law
- Submit a complaint to a relevant privacy regulator
To make a privacy request, contact us at:
We may need to verify your identity before completing a request. We will use information provided with your request only to verify and process it, subject to applicable law.
If you use an authorized agent to submit a request, we may require proof of authorization and identity verification.
11. California and Other U.S. State Privacy Rights
Depending on your state of residence and applicable law, you may have additional rights relating to the collection, use, disclosure, sale, or sharing of personal information.
These rights may include the right to:
- Know or access categories of personal information collected
- Request deletion
- Request correction
- Obtain information in a portable format
- Opt out of the sale or sharing of personal information
- Opt out of targeted advertising
- Limit certain uses of sensitive personal information, where applicable
- Appeal the denial of a privacy request
Norhōda does not discriminate against customers for exercising privacy rights.
Please contact contact@norhoda.com to submit a request or ask questions about your state privacy rights.
The exact rights available to you depend on your state and the legal requirements that apply to our business.
12. Canadian Privacy Rights
If you are located in Canada, you may have rights under applicable Canadian privacy laws, including the right to request access to or correction of personal information and to withdraw consent in certain circumstances.
To submit a privacy request or ask a privacy-related question, contact:
We may need to verify your identity before responding to a request. Where required, you may also have the right to contact the applicable privacy regulator.
13. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.
If a higher minimum age applies under the law in your location, that age will apply.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, services, social media platforms, payment providers, or other online resources.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those third parties before providing personal information.
15. International Data Transfers
Norhōda and our service providers may process or store personal information in countries other than the country where you live.
Those countries may have privacy laws that differ from the laws in your location. Where required by applicable law, we will use appropriate safeguards for international data transfers.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, please contact us:
Norhōda
Email: contact@norhoda.com
Privacy contact: contact@norhoda.com