Return & Refund Policy

Return & Refund Policy

Last updated: [Month Day, Year]

Thank you for shopping with Norhōda. We want you to have a clear understanding of our return and refund process.

This Return & Refund Policy applies to purchases made through the Norhōda online store.

Return Eligibility

You may request a return within 30 calendar days of the delivery date, provided that the product:

  • Is unopened and unused
  • Remains in its original packaging
  • Has not been damaged after delivery
  • Includes the original order information when available

Because Norhōda products are dietary supplements, opened or used products may not be eligible for return due to product safety and quality considerations, except where the product arrives damaged, defective, incorrect, or incomplete.

Some products may have additional product-specific return requirements. Please review the applicable product information and this policy before submitting a return request.

Products That Cannot Be Returned

Unless required by applicable law, the following items may not be eligible for return:

  • Opened or used dietary supplements
  • Products with a broken seal
  • Products damaged after delivery
  • Products returned without prior authorization
  • Gift cards, if offered
  • Clearance or final-sale items, where clearly identified at the time of purchase
  • Products returned after the applicable return period

This policy does not limit any rights or remedies that may apply under applicable law.

Damaged, Incorrect, or Incomplete Orders

Please contact us as soon as possible if your order:

  • Arrives damaged
  • Contains the wrong product
  • Is missing an item
  • Has damaged packaging or a broken seal

Please email contact@norhoda.com and include:

  • Your order number
  • The product name
  • A description of the issue
  • Photos of the product, packaging, shipping label, or damaged area when available

Please keep the product and packaging until we complete our review. Do not return or discard the item before receiving instructions from our customer care team.

If the issue is confirmed, we may offer an appropriate resolution, which may include a replacement, refund, or other remedy available under our policy and applicable law.

How to Request a Return

To request a return, email contact@norhoda.com with the subject line:

Return Request – [Order Number]

Please include:

  • Your name
  • Order number
  • Product name
  • Delivery date
  • Reason for the return
  • Photos, if relevant

Our team will review your request and provide return instructions if the return is approved.

Please do not send a product to a return address before receiving return authorization. Returns sent without prior authorization may not be accepted.

Return Shipping

For approved returns due to a change of mind or ordering the wrong item, return shipping costs are the responsibility of the customer unless otherwise stated in writing.

For products that arrive damaged, incorrect, defective, or incomplete, Norhōda will review the circumstances and determine the appropriate shipping resolution.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method used for the order, unless otherwise required by applicable law or agreed in writing.

Refunds may include the eligible product purchase amount. Original shipping charges may be non-refundable unless the order was damaged, incorrect, defective, or otherwise covered by an applicable remedy.

Refund Processing Time

After a refund is approved, the time required for the funds to appear in your account depends on your payment provider and financial institution.

If you have not received an approved refund after 7 business days, please contact us at contact@norhoda.com.

Exchanges and Replacements

We may offer a replacement or exchange for products that arrive damaged, incorrect, defective, or incomplete, subject to product availability and review.

For health and safety reasons, opened or used dietary supplements may not be eligible for exchange unless the issue relates to damage, incorrect fulfillment, or another confirmed product problem.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order enters processing. Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery if the order meets the requirements of this policy.

Refused or Undeliverable Packages

If an order is returned because the address was incomplete, incorrect, or undeliverable, additional shipping costs may apply before the order can be reshipped.

If you do not wish to have the order reshipped, any eligible refund may be reduced by shipping or other costs that cannot be recovered.

Late or Missing Refunds

If you believe a refund is late:

  1. Check your bank or payment account again.
  2. Contact your payment provider or financial institution.
  3. Contact us at contact@norhoda.com with your order number and refund confirmation, if available.

We will review the refund status and provide the information available to us.

Contact Us

For return or refund questions, please contact:

Norhōda Customer Care
Email: contact@norhoda.com

Please include your order number whenever possible so we can review your request efficiently.

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our operations, products, payment providers, or applicable requirements.

The updated version will be posted on this page with a revised effective date.